Process Improvement in Issuing Certificate of Origin by Ministry of Commerce with Simulation Model
Abstract
This research presents Certificates of Origin issuance process improvement by Bureau of Foreign Trade Service, Ministry of Commerce. Applying Arena program to create simulation models in identifying clients’ total time and waiting time results, this study aims to improve the service quality by adding fast lane counters for small clients together with comparing the simulation results of the pre and post models. In conclusion, the analysis shows that the average of the pre-model total time is 117.60 minutes while its average waiting time is 47.10 minutes. In addition, these model comparisons prove that 1 to 8 copies per client is the most suitable suggestion to increase the service efficiency and productivity by reducing the average total time to 51.40 minutes (56.29%), the average waiting time to 20.25 minutes (57.01%) and the average utilization to 65.02% Keyword : simulation model ; improvement ; certificate of origin ; fast laneReferences
Department of Foreign Trade (2017) Intendancy of Bureau of Foreign Trade Services, Ministry of Commerce .
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Mendenhall, W and Beaver, R.J. Introduction to Probability and Statistics 12th Edition. USA : Duxbury, (2006)
Peter Raktum, and Ratdawan Keawkitipong. (2015).The factors and strategy to Persuade the use of NSW, Business
Journal, Issue no. 16, page 32 (January – April)
Premchewin Traithip (2011). Study of Chaloem Ratchamongkhon Subway Line’s Operation Plan During Peak
Period by Simulation Model. Master of Engineering in Industrial Development, Faculty of Engineering,
Thammasat University.
Registration and Information Dept. Bureau of Foreign Trade Services (2018). Data of issued certificate of origin
2018-2019 Bangkok: Bureau of Foreign Trade Service.
Rungrut Pisunpen. Introduction to Arena Program. Bangkok: , SE-EDUCATION (2010).
Siree Siricupta (1982). Simulation of passenger waiting line of immigration and customs check point at Bangkok
international airport. Master in Computer Engineering Department ,Graduate school, Chulalongkorn
University.
W. David Kelton, Randall P. Sadowski and David T. Sturrock. Simulation with Arena 4th Edition.
USA : McGraw-Hill, (2007)
Bangkok : Department of Foreign Trade.
Mendenhall, W and Beaver, R.J. Introduction to Probability and Statistics 12th Edition. USA : Duxbury, (2006)
Peter Raktum, and Ratdawan Keawkitipong. (2015).The factors and strategy to Persuade the use of NSW, Business
Journal, Issue no. 16, page 32 (January – April)
Premchewin Traithip (2011). Study of Chaloem Ratchamongkhon Subway Line’s Operation Plan During Peak
Period by Simulation Model. Master of Engineering in Industrial Development, Faculty of Engineering,
Thammasat University.
Registration and Information Dept. Bureau of Foreign Trade Services (2018). Data of issued certificate of origin
2018-2019 Bangkok: Bureau of Foreign Trade Service.
Rungrut Pisunpen. Introduction to Arena Program. Bangkok: , SE-EDUCATION (2010).
Siree Siricupta (1982). Simulation of passenger waiting line of immigration and customs check point at Bangkok
international airport. Master in Computer Engineering Department ,Graduate school, Chulalongkorn
University.
W. David Kelton, Randall P. Sadowski and David T. Sturrock. Simulation with Arena 4th Edition.
USA : McGraw-Hill, (2007)
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Published
2021-05-06
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Research Article
