Process Improvement in Issuing Certificate of Origin by Ministry of Commerce with Simulation Model

Authors

  • Sirinop Eamsiri
  • Kamonchnok Suthiwartnarueput

Abstract

This research presents Certificates of Origin issuance process improvement by Bureau of Foreign Trade Service, Ministry of Commerce. Applying Arena program to create simulation models in identifying clients’ total time and waiting time results, this study aims to improve the service quality by adding fast lane counters for small clients together with comparing the simulation results of the pre and post models. In conclusion, the analysis shows that the average of the pre-model total time is 117.60 minutes while its average waiting time is 47.10 minutes. In addition, these model comparisons prove that 1 to 8 copies per client is the most suitable suggestion to increase the service efficiency and productivity by reducing the average total time to 51.40 minutes (56.29%), the average waiting time to 20.25 minutes (57.01%) and the average utilization to 65.02% Keyword :  simulation model ; improvement ; certificate of origin ; fast lane

References

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Published

2021-05-06